Mark's Notebook


	Only a mediocre person is always at his best. - W. Somerset Maugham

Company Hopes to Take Outsourcing to a New Level: Africa

Washington Post

Monday 29 November 2004, 1:53 pm
Keywords: Computer Topics , News Articles

By Mary Ellen Slayter

Rising Data Solutions opened the first outsource call center in Ghana, a West African nation of about 20 million people. The company circumvents the country's limited telephone infrastructure by relying on voice-over-Internet protocol.

"Outsourcing is here to stay. Period," said Karim Morsli, the Gaithersburg company's chief information officer. "But we give people an option to India."

Morsli said Ghana's low cost of living, stable democratic government and literate, English-speaking population make it well- suited as an outsourcing location. He said his company can provide call-center outsourcing for 25 to 30 percent less than what it would cost in India.

http://www.washingtonpost.com/wp-dyn/articles/A18825-2004Nov28.html

Mark says: Sigh.